Pakistan Telecommunication Company Limited (PTCL) has established a strategic partnership with Systems Limited, a prominent global systems integrator, at GITEX 2024 in Dubai. This collaboration aims to leverage Systems Limited’s advanced Operations and Maintenance of Business Support Systems (BSS) and Operational Support Systems (OSS) to enhance PTCL’s technological infrastructure.
The primary goal of this partnership is to optimize PTCL and Ufone 4G’s IT systems and services, including the Customer Relationship Management (CRM) system and its associated components, ultimately improving service delivery and enhancing the overall customer experience.
PTCL, recognized as a leading telecom operator in Pakistan, is committed to providing high-quality information and communication services to its diverse local and international clientele. With a focus on innovation and customer-centric solutions, PTCL continuously upgrades its technology to meet the increasing demands of its user base.
This partnership with Systems Limited marks a pivotal advancement in PTCL’s efforts to enhance its CRM capabilities and deliver exceptional service. By tapping into Systems Limited’s extensive expertise and understanding of existing system functionalities, the collaboration aims for seamless integration that boosts performance and optimizes user experiences, setting new standards for service excellence.
Hatem Bamatraf, President and Group CEO of PTCL & Ufone 4G, stated, “Modernizing our BSS and OSS IT stack is a crucial aspect of our transformation journey. It enables us to innovate, compete more effectively, and deliver exceptional value to our customers. Our partnership with Systems Limited is essential in designing, building, and deploying solutions that drive business outcomes and enhance customer satisfaction.”
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Asif Peer, Group CEO & MD of Systems Limited, added, “For several years, Systems Limited has led the way in revolutionizing the telecommunications industry by providing innovative solutions that foster growth, comprehensive IT management services, and a customer-centric approach. We are excited to collaborate with PTCL Group and are dedicated to leveraging the latest innovations and industry best practices to deliver outstanding support services. By closely working with PTCL, we aim to elevate their BSS/OSS stack and enhance operational efficiency, reinforcing our commitment to telecom operational excellence in this evolving sector.”
This partnership signifies a shared commitment to operational excellence and superior results. Customers of PTCL and Ufone 4G can expect an enriched experience, improved service delivery, and increased customer satisfaction in the near future.
